The lookup below needs two things, your order number and the email you checked out with.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

The stages an order goes through

  • Accepted: The order is logged and awaiting packing. Address corrections are still possible.
  • Ready for the courier: The order is sealed and waiting for pickup. We can sometimes still intercept it, but not reliably.
  • With the courier: It is in the courier network. Their own tracking gives finer detail than ours, and the parcel can no longer be cancelled.
  • Signed for: Delivered according to the courier. Report a mismatch on the day you see it.

No result?

If the order number is right, the email is probably wrong. It must match the order exactly.

Write to assist@sotiracollective.shop with the order number and we will trace it manually. Brand-new orders sometimes lag by a few minutes.

No updates for days

Tracking updates when the parcel passes a scan point. Several days of nothing is our cue to open a query.

We chase, we escalate, and we tell you exactly what the courier says.

Ask us to check

Contact assist@sotiracollective.shop with the order reference; if it is urgent, +91 98285 33689 is faster. Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays.