Tell us within 10 days of delivery and we will take the item back. That period is counted from delivery day.

Which items can be returned

  • The product remains unused and undamaged by use.
  • Original packaging, tags, manuals and any free extras are included.
  • Notice was given to us during the 10 days period after delivery.
  • The request carries the order number and, where relevant, photographs of the fault.

Non-returnable cases

  • Products that have been assembled, used or cleaned.
  • Notice given after the 10 days window from delivery expired.
  • Anything that comes back without what it came with.
  • Post-delivery damage, however it happened.

How to start a return

  • Open the request by emailing assist@sotiracollective.shop with the order details.
  • For damaged, incomplete or incorrect goods, please attach photographs.
  • We confirm the return and give you the address and method. Hold the parcel until then.
  • We examine the returned goods and tell you the result by email.

The refund itself

Refunds travel back along the road the payment came in on. If you paid by UPI, the credit goes to that same handle. If you paid cash at the door, there is nothing for us to reverse, so we ask you in writing for a bank account or UPI handle and transfer it there.

Faulty or incorrect goods: delivery charge refunded. Change of mind: item value only.

After inspection we push the refund through without delay. When it lands is your bank decision, not ours.

If you would rather have a replacement

Rather than a refund we can send a replacement for faulty or incorrect goods, at no delivery cost to you.

Contact for returns

Address for correspondence: H-945, Sitapura Industrial Area, Sitapura, Jaipur, Rajasthan 302022, India Email assist@sotiracollective.shop or ring +91 98285 33689. Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays.