There is one dividing line in this policy: dispatch. Up to that point you can cancel free of charge; past it, the return policy applies.

Before we hand it to the courier

A line to assist@sotiracollective.shop or a call to +91 98285 33689 is enough. If the order has not gone out, we cancel it on the spot and charge nothing.

We pack fast, which is good news for delivery and bad news for late cancellations. Write as soon as you decide.

When the courier has it

Once it is with the courier our hands are tied. Refuse the delivery or raise a return once it arrives.

We refund a refused prepaid order once it is back with us and checked over, which adds the return transit time.

COD refusals

COD refusals are straightforward: no money has changed hands, so the order just closes. Let us know the reason if you can.

Repeatedly refusing cash orders costs us the full round-trip courier charge. Where that becomes a pattern we may ask for prepayment on future orders from the same address.

Orders we cannot fulfil

There are three cases where we step in: no stock, no delivery to that pincode, or a mispriced listing. We refund in full and tell you what happened.

We do not honour obvious price mistakes, but we will normally offer you the item at the correct price before cancelling outright.

When the money comes back

Cancelled prepaid orders are credited back to the handle that paid. Cash settlements are returned by transfer to written details.

Once cancellation is confirmed we release the money that working day. The credit then follows your bank timetable.

Who to tell

Write to assist@sotiracollective.shop or ring +91 98285 33689. Cancellations are actioned within our hours: Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays.